Our Terms and Conditions
These are the terms and conditions (“Terms”) which will apply to any contract between us for the sale of any products (“Products”) to you (“Contract”).
These Terms are intended to apply to consumers, being private individuals purchasing Products for their own personal consumption. If you are a trade customer, please consult firstname.lastname@example.org.
Please read these Terms carefully before you purchase any Products. These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, or they require amendment, please contact us to discuss.
- Who we are.
We are Long Shot Drinks Limited (company number 12281350) whose registered address is at Suite 23 63/66 Hatton Garden, London, England, EC1N 8LE.
In these Terms we will refer to Long Shot Drinks Limited as “Long Shot”, “we”, “us” or “our” and we will refer to you here as “you” and “your”.
- Contact information.
You may contact our customer happiness team by emailing email@example.com or by writing to us at the address above.
Members of our customer support team are human and make mistakes from time to time; anything they agree to cannot be considered to be final. If a mistake is made your ticket will be escalated to a manager who will attend to your issue personally.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our Contract with you
- Getting started.
In order to make purchases from the website (www.longshotdrinks.co.uk (the “Website”)) you will have to create an account. When you create the account you will also create a password and may also have to provide credit card details. By creating an account you agree not to share your account password or let others have access to your account and you will not attempt to transfer your account to anyone else. You are responsible for the activity that happens on or through your account, so we urge you to keep your account password secure and to always log-off when leaving your mobile device unattended to avoid misuse.
We will not be liable for losses caused by any unauthorised use of your account and you may be liable for the losses of Long Shot or others due to unauthorised use. We strongly recommend that you notify us immediately of unauthorised use of your account or of any related security breach.
- Age restriction.
You must be at least eighteen years’ old to open an account and purchase Products from our Website as we are not permitted by law to supply Products to people below this age. If you are not eighteen you must not order any Products. If you purchase any Products you warrant and represent that you are at least eighteen years old.
- Pricing and availability.
All prices referred to on our website are inclusive of UK VAT.
Promotional offers and prices are as stated, with no further discounts available.
Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and Products may be mis-priced or out of stock. If we discover a pricing error or that an item is out of stock after it is ordered we will, at our discretion, either (1) contact you and ask you whether you wish to cancel your order or continue with the order at the correct price or a substitute item or (2) notify you that we have cancelled your order and refund any money paid. We will not be obliged to supply Products at the incorrect price or which are not in stock.
We reserve the right to adjust prices, offers, Products and specifications of Products at our discretion at any time before (but not after) we accept your order.
- The order process
The Website will guide you through the steps you need to take to place an order with us.
Payment for the Products and all applicable delivery and handling charges and fees, are inclusive of VAT where applicable, are in advance of receipt and all payments are managed securely by our trusted third party payment providers.
You can only pay for Products using a debit card or credit card. We accept all major credit and debit cards. When you give us your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card to order from us.
Any sale is concluded when we send you an email thanking you for your order and confirming it has been received and accepted by us (the "Confirmation Email").
You will act on your own behalf and not for any other person when you place an order with us. The Contract will only be formed when you have been sent the Confirmation Email by us.
We do not permit people to collect any order from our premises.
You must ensure you have given us your correct email address and contact details as this is how we will communicate with you about your order. Please also ensure that you provide an accurate delivery address to ensure that your order arrives to the correct location.
If no one is available at your address to take delivery, the delivery driver may attempt to leave it in a safe place or with a neighbour. If neither are possible a card will be left with details of any rescheduled delivery date (if applicable) or alternatively how to collect or rearrange your delivery.
Delivery of the Products shall be occur when the Products are left at the address you gave (or at address contained within the card that is left at your address) and the Products will be your responsibility from that time.
What happens if a delivery fails?
From time to time a delivery fails (“Failed Delivery”). Reasons for a Failed Delivery include (but are not limited to):
- the address you gave was inaccessible;
- you did not collect or rearrange your delivery; or
- the contact information or the delivery address was inaccurate.
In the event of a Failed Delivery which is your fault you will still be charged for your order and delivery costs. We can re-deliver the order but we will have to charge an additional standard delivery fee. You will not be charged for any Failed Delivery which is our fault.
We do not deliver to an address which is not in the United Kingdom.
- Returns and Cancellation Policy.
You have a legal right to receive goods which comply with their description and which are of satisfactory quality. Our refund procedure described below does not affect your legal rights in relation to such goods. We advise that you inspect the goods promptly at the time of delivery and notify us of any defects.
If you wish to return Products which is not as expected you must return them to us. On receipt of the Products, we will promptly and fully refund the price the Product and any postage costs, unless we have reasonable cause to believe that the problem was caused after delivery. Prior to processing your refund we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the driver who delivered the item in question.
If you change your mind about some or all of your order, you may cancel your order up to and including 14 calendar days after the day on which you receive your order. You are responsible for costs incurred in returning the product to us, which must be sent without delay and no more than 14 calendar days after the day you notified us you with to cancel the order.
We will reimburse the appropriate sum paid within 14 calendar days of receipt of the order.
If you handle the goods whilst they are in your possession in a way which would not be permitted in a shop (like damaging the packing), we will reduce your refund to reflect the reduction in the value of the goods.
If we refund any monies it will be through Shopify and will be applied to the card you used to purchase the order.
If you wish to cancel your order please email firstname.lastname@example.org.
- Closure of your account.
You may close your account at any time by contacting us at email@example.com.
We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason).
General legal terms and information
- Variation of these Terms.
We may amend these Terms from time to time and every time you order Products the Terms in force at the time of your order will apply to the Contract between you and us.
- Fraud and crime prevention.
For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes
- Liabilities and indemnities.
You shall defend, indemnify and hold harmless Long Shot and its directors, officers, employees, representatives and agents ("Related Parties") against all demands, claims, actions, liabilities, losses, costs, damages or expenses whatsoever, known and unknown (including legal fees) ("Damages") asserted against, imposed upon or incurred by Long Shot and/or any of its Related Parties resulting from or arising out of any violation of the Terms by you.
If we fail to comply with these Terms or we act negligently, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. The maximum amount we are liable for is the cost of the Products plus any relevant delivery charges.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence or fraud or fraudulent misrepresentation or any other liability which we are not allowed to exclude or limit by law.
- Data Protection.
Long Shot may assign these Terms to its successors, licensees, and affiliates.
Nothing in these Terms shall affect your statutory rights as a consumer.
No party shall be liable to the other for any delay or non-performance of its obligations under these terms arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion, pandemic, epidemic, infection disease or civil commotion.
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
These Terms shall be governed in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English and Welsh courts.
These Terms supersede all prior understandings regarding the provision of the App and save for any fraudulent misrepresentation represent the complete agreement between you and us.
No third party shall acquire rights pursuant to the Contracts (Rights of Third Parties) Act 1999.